Delivery & Shipping
Inquiries about delivery areas, delays, or delivered products
- There was a problem with the delivered product. What should I do?
- The ordered item was not included
- Can delivery be made when I am not at home?
- The item delivered is different from the one ordered
- The delivered product was damaged or leaking
- Received a product with a short shelf life
- The package cannot be found even though it shows as shipped
- How can I check the delivery status?
- Third party courier delivery is delayed.
- My package hasn't arrived yet for my Paris delivery.
- Can I change the address or recipient name?
- Can I specify a delivery time?
- Can I collect my order (store pick-up)?
- Can I add delivery instructions to the shipping address?
- Do you deliver to my area?
- I had a problem with third courier delivery. I would like to make a complaint.
- My order arrived damaged. What should I do?
- My frozen products were defrosted on arrival. What should I do?
- One or more of my ordered items were missing. What should I do?
- Is it possible to change the delivery date?
- Will my order still be delivered if I’m not at home?