There was a problem with the delivered product. What should I do?

We apologise for the inconvenience caused. Please check the condition of the product and contact us with photos attached.

Cases

• The product was damaged
• There was a liquid leak
• A different product from the order was delivered
• There were concerns about the product's quality
• A product with a short expiry date was delivered

Information we would like you to provide when contacting us

• Order number
• Name of the relevant product
• Details of the problem
• Photos showing the condition of the product

After reviewing the details, we will guide you on refunds or other measures depending on the situation.