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  1. FAQ
  2. FAQ – Frequently asked questions

FAQ – Frequently asked questions

Orders & Payments

  • I haven't received any emails regarding my delivery
  • Can I apply a promotion code afterwards if I forgot to enter it?
  • An error occurred during payment. What should I do?
  • Can I change or cancel my order, or change the delivery date after ordering?
  • Can I place an additional order after confirming my order?
  • Can I use both a promotion code and points?
See all 25 articles

Delivery & Shipping

  • There was a problem with the delivered product. What should I do?
  • The ordered item was not included
  • Can delivery be made when I am not at home?
  • The item delivered is different from the one ordered
  • The delivered product was damaged or leaking
  • Received a product with a short shelf life
See all 21 articles
FAQ
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