FAQ – Frequently asked questions

Orders & Payments

• Will I have to pay any customs duties?
• I forgot to apply a promotion code. Can it be added later?
• I encountered a payment error. What should I do?
• Can I add items to my order after it has been placed?
• Can I cancel or modify my order after placing it?

Delivery & Shipping

• My order arrived damaged. What should I do?
• My frozen products were defrosted on arrival. What should I do?
• One or more of my ordered items were missing. What should I do?
• Can I change my delivery date?
• Will my order still be delivered if I’m not at home?